Shipping Policy

When will my order be shipped?

Most orders are shipped within 3-5 business days. Air shipments will receive priority processing.

What shipping carrier do you use?

Our standard shipping is UPS ground 3-5 day delivery. You may also choose UPS 2-Day Service or Next Day Air for an additional charge.

How do I track the shipment of my order?

CLICK HERE to track your UPS shipment (if you are not signed-in, you will first be taken to the sign-in page). Or, call 1-800-277-3727.

How do you determine shipping charges?

We ship via UPS which charges by the weight of the package. Please note that many of our emergency survival kits, emergency food, and emergency water supplies are somewhat heavy items.

International orders and/or shipments may be subject to additional import fees for which Pet Evac Pak, LLC is not responsible for paying. Thanks for your understanding.

Taxes and Duty

Pet Evac Pak is not responsible and has no control over additional customs fees/taxes/duty levied by the country of import. Please check your country’s import rules before ordering.

Damaged / Missing Items

When your delivery is received, it is your responsibility to note the condition of your shipment and record the piece count at the time of delivery. Any damages or shortages must be reported to Pet Evac Pak within 3 business days of receipt. Any discrepancies after that time frame may be considered void.